Night Audit Supervisor
Front Office & Guest Services
The Night Audit Supervisor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Audit Supervisor will provide the management team with accurate and reliable information needed to make effective operational decisions.
Duties and responsibilities
- Maintain a warm and friendly demeanor at all times.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
- Audit and reconcile financial and statistical reports.
- Prepare and distribute necessary daily reports as required according to hotel standards.
- Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
- Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
- Prioritize job functions in order to meet deadlines.
- Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
- Ensure overall guest satisfaction.
- Investigate and handle complaints, disturbances, emergencies, etc. during shift.
- Monitor and prepare Night Audit reports in accordance with the Hotel’s requirements.
- Assist in the preparation of Night Audit month-end reports
- Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Handle special guest requests.
- Have knowledge of and assist in all emergency procedures as required.
- Attending staff meetings, morning meetings and other meetings as requested.
- Perform all other duties as requested.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Education and/or Professional Certification
- High school diploma or equivalent required.
- Some college preferred
- 2-3 years of experience in a similar role.
- Previous supervisory responsibility preferred.
- Knowledge of and ability to operate a computer
- Strong organizational skills required
- Mathematical skills in order to add, subtract, multiple, and divide
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Must be able to communicate effectively with the public and other team members in verbal and written form
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Ability to work independently
- Follow and enforce all hotel standards
This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends & holidays.